Digital government program

Bita Mortazavi, United Nations Conference on Trade and Development (UNCTAD)
Digital government program|bita.mortazavi@un.org

UNCTAD Digital Government program

Publishing procedures, from the user's point of view:
a necessary first step to improve government services

Over 60 countries

Procedures from the user's point of view

Procedures are shown steps-by-step

Details of a step

eRegulations sheds light on complexities, makes it easy to simplify

Simplifying procedures = less steps, less requirements

eRegistrations, a no-code platform for designing joint online services

Basic Components of a Digital Government Service

Joint service

eRegulations description