Digital Single Windows
Administrative procedures can be moved online within months
Users benefit from a simple, mobile interface
High income and lower costs for governments
Why it matters
Digital single windows respond to demands from citizens and entrepreneurs for better quality government services that are simple and online. They can be installed at the municipal, national or supra-national levels and are telework-enabled.
By making government services, such as business registration, easy and affordable, they significantly increase formal MSME creation, particularly among women, young and rural entrepreneurs. It also increases tax revenue and social security coverage.
Starting a business in Benin
Before eRegistrations was installed
Today with the Benin digital single window, marketed by APIEx as monentreprise.bj
Queue at the APIEx development agency, fill in 5 paper forms and hand in up to 12 documents, including prior notarized copies.
Pay fee by cash after queuing at the bank.
Use the same mobile to pay the fee with mobile money or credit card.
Collect certificates 5 days later from APIEx.
Receive certificates 2 hours later by email (fastest in the world).
28,800 companies registered in 2019
Company registration doubled in the two years following installation, one third by women, half by under 30s, half from outside the capital city. Project costs covered by additional fees.
- Business and citizens can more easily access government services, formalizing economic activity, helping MSMEs grow and increasing economic resilience.
- Governments can make their services easily accessible, increase fee income and tax revenue, and redeploy staff to more productive work. Governments can also fulfil commitments made in investment facilitation agreements and meet requirements of the World Bank’s Business Enabling Environment report.
Digital Single Windows are available to any government and can be implemented within existing laws. They can be installed on nationally-controlled servers with a license for use in perpetuity and a full training package.
Explore our digital single windows
- Lomas de Zamora, Argentina
- El Salvador
- Baghdad, Iraq
The project team is established and works with government officials to define the procedures to be digitalised (2 months).
The project team analyses with government officials every element of an administrative procedure (laws and rules, information needs, document requirements, fees, certificates, roles of different agencies and officials) (2 months).
The project team develops the country platform (1 month concurrently).
The project team trains government officers to create prototype online procedures on the training platform (2 days to one week for each procedure depending on complexity and number of agencies involved).
The project team nstalls the single window and moves to finalisation and launch (4 months).
Further work can be undertaken to simplify procedures and government systems
The project team assist governments on rapidly implementing simplification measures (2-6 months).
The project team adapt or expand existing systems according to the new simplification measures (2-10 months, concurrently).