Digital Single Windows

Civil servants can move any administrative procedure online within months
Our no-code ready-to-use platform provides a drag-and-drop interface for civil servants to quickly move simple or complex procedures online, with no IT knowledge required.
Users benefit from a simple, mobile interface
Government procedures become more accessible to the poor, women, youth and rural populations. Costs to business decrease, economic formalization increases.
High income and lower costs for governments
The upfront investment pays for itself within two years as more users increase fee income. Government staff are freed from administrative tasks to spend more time advising clients.
Simple digital procedures increase
Creation or formalisation
of local businesses
3x in Benin
Number of women
business owners
1.3x in Lesotho
Number of young
entrepreneurs
3.5x in Mali
Number of new formal
sector jobs
3x in Bhutan
Timeline to digitalize a simple government procedure
Why it matters
Digital single windows help governments deliver quality services quickly and effectively to support policy objectives in areas such as mobilizing investment into climate change, jobs, environment food and health, while keeping interactions with citizens and entrepreneurs simple and online. Civil servants become tech savvy , and are redeployed to more productive work. Governments have data to improve policy and incentives.
By making government services easy and affordable, digital single windows significantly increase formal MSME creation and access to government by vulnerable populations, particularly among women, young and rural entrepreneurs. Formalisation in turn increases access to quality jobs and credit, and boosts tax revenue and social security coverage and increases economic resilience.
We have created an easy-to-use platform that allows civil servants to quickly build online public-facing services, with no IT assistance, so their governments can deliver on climate, jobs, environment, health and food. Here are some services being built right now.
Fighting climate change
Digital carbon registry and GHG emissions calculator to certify companies
Access to medicine
Digital delivery of pharmaceutical and vaccine production permits
Circular economy
Digital register for extended producer responsibility
Economic formalisation
Digital business registry enabling companies to be created online
Tax simplification
Digital accounting software for tax and social security filings
Trade for development
Digital information portals for importers and exporters
Case study
Starting a business in Benin

Before

Before the Benin digital single window was installed

Today

Today with the Benin digital single window, marketed by APIEx as monentreprise.bj
Queue at the APIEx development agency, fill in 5 paper forms and hand in up to 12 documents, including prior notarized copies.
Use any mobile phone to fill in an online form and scan 3 to 5 documents.
Pay fee by cash after queuing at the bank.
Use the same mobile to pay the fee with mobile money or credit card.
Collect certificates 5 days later from APIEx.
Receive certificates 2 hours later by email (fastest in the world).
28,800 companies registered in 2019
Company registration doubled in the two years following installation, one third by women, half by under 30s, half from outside the capital city. Project costs covered by additional fees.
How it works
Our digital single windows use the eRegistrations system, which is designed to digitalize simple or complex administrative procedures. It can be easily adapted and configured to any administrative process and may apply to procedures such as company registration, construction permits, export licenses or the transfer of a property title.
eRegistrations is suited both to operations involving only one administration (such as registering at the business registry) and to simultaneous operations at multiple administrations (such as registering a company at the tax office, with the municipal council, with social security, at the labour department and at the business registry).
User centric
eRegistrations places the user at the centre. It allows simultaneous requests to several institutions, with a single form; documents need only be uploaded once. It combines the procedures of participating institutions and determines, according to each user's profile, the data and the documents that are required.

The multiplicity of agencies involved is not a problem, the user has the feeling of dealing with only one. The user database is the core of the system and the link between the institutions. Requests are made from the database and administrative certificates are stored there once issued.
Interoperable
eRegistrations doesn't require any change in the internal processes of participating institutions, nor in their computer systems. It doesn't need to access their databases. It is not necessary that the institutions be interconnected nor that their processes be computerized. Government officers only need access to a digital device.

However, eRegistrations offers total access to its own database, and public agencies can automatically extract the information they require. Interoperability is ensured through the common access to the eRegistrations generic database - the user database where the administrations come to seek and store information.
Highly secure
Users' data are stored on highly secured servers, with protected connections, in order to guarantee their integrity.

Users have total control over their private space in the database, thanks to their login. They can open all or part of their information to third parties, through a QR code that will give access only to the information they want to share.

Digitalized administrative documents that have been uploaded directly by agencies, with electronic signature, can't be modified by the user.
The user’s journey when using our single windows
STEP 1
Provide data
The journey starts with an interactive guide that automatically determines which information is required as well as the corresponding cost and requirements, according to each user's situation.

The user fills in a customised online form that captures the data required by various agencies, uploads scanned copies of necessary documents, which even if required by several agencies are uploaded only once, and makes one online payment. The data and documents are stored on the user’s file in the database.
STEP 2
Review
Officers at each agency log in and check the data and documents provided as required for their part of the decision-making and approval process. In case of missing or incorrect information they can contact the user.

In order to improve efficiency, the system can assist officers in identifying applications that meet all requirements or that may need further review. Automatic approval can also be enabled to speed things up further.
STEP 3
Final approval
Once all approvals have been made, the user receives the relevant documents (authorisations, certificates of registration etc.).

Documents can be in digital form with QR codes and accessible in their online space, or in physical form to be collected from a government office or sent by post.

Minimum technical requirements

Participating agencies do not require computerized systems. Government officers only need access to digital devices and can be fully mobile.
The system can either provide secure authentication or integrate with existing digital IDs and SSOs. A law on electronic signatures is not mandatory. However, eRegistrations can make use of electronic signatures in countries where it is regulated.
The system can integrate with existing credit card, mobile money, government or other payment platforms.
Data can either be stored on cloud servers (recommended for performance, backup and security purposes) or on a high spec physical server.
Beneficiaries

Digital Single Windows are available to any government and can be implemented within existing laws. They can be installed on nationally-controlled servers with a license for use in perpetuity and a full training package.

Explore our digital single windows